Privacy PolicyOffice Solver Privacy Policy
This is why our business consultants work closely with business owners and managers prior to, as well as during, an Office Solver implementation. As our client you are also a partner. Consequently, we work very closely with you to insure that you receive the full benefit from Office Solver. As a partner our staff invests as much time and effort in our relationship as necessary to insure success. Therefore, we perform a free initial assessment to quantify your company's potential benefits from our services.
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers’ access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve the content of our Web pages and the quality of our service, and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you've requested, when we have your permission, or under the following circumstances:
- It is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Service, or as otherwise required by law.
- We transfer information about you if BTI or Office Solver is acquired by or merged with another company. In this event, BTI will notify you before information about you is transferred and becomes subject to a different privacy policy.
Information Gathering and Usage
- When you register for Office Solver we ask for information such as your name, company name, email address, billing address, credit card information. Members who sign up for the free account are not required to enter a credit card.
- BTI uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.
Cookies
- A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a web site's computers and stored on your computer's hard drive.
- Cookies are required to use the Office Solver service.
- We use cookies to record current session information, but do not use permanent cookies. You are required to log-in to your Office Solver Project Site after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.
Data Storage
- BTI uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run Office Solver. Although BTI owns the code, databases, and all rights to the Office Solver application, you retain all rights to your data.
Disclosure
- BTI may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service.
Changes
- BTI may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Office Solver primary account holder account or by placing a prominent notice on our site.
US-EU Safe Harbor
- BTI uses annual self-assessments to assure compliance within the US-EU Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use and retention or personal data from the European Union. Our privacy policy above serves as our statement of adherence to the US-EU Safe Harbor Principles. We encourage you to use the contact information below to inform us of any complaints or disputes you may have regarding the use of your personal information. We will thoroughly investigate the matter internally and make every effort to attempt to resolve the issue quickly. If your dispute cannot be resolved by us internally, we agree to dispute resolution with the Better Business Bureau as our third party resolution provider.
Privacy Complaints by European Union Citizens
- In compliance with the Safe Harbor Principles, BTI commits to resolve complaints about your privacy and our collection or use of your personal information. European Union (EU) citizens with inquiries or complaints regarding this privacy policy should first contact BTI at privacy@officesolver.com.
- BTI has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed by BTI, you may contact the BBB EU SAFE HARBOR program at: Council of Better Business Bureaus, Inc., BBB EU SAFE HARBOR, 4200 Wilson Boulevard, Suite 800, Arlington, VA 22203, USA; phone 703-276-0100; web www.bbb.org/us/safe-harbor-complaints
Questions
- Any questions about this Privacy Policy should be addressed to support at privacy@officesolver.com
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