Privacy PolicyAt OfficeSolver, we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, platform, and services. Your trust is important to us, and we ensure that all information is handled securely and in compliance with applicable privacy laws.
Office Solver Required Privacy Policy Elements
1. Collection: Office Solver collects phone numbers via user submission.
2. Purpose of Use: We send updates to technical issues and customer service, promotions.
3. Third-Party Disclosures: Data is only shared with essential operational providers (like your CRM/SMS platform) to execute the messaging, and never for third-party marketing.
4. Opt-Out Control: Users can revoke consent at any time by texting "STOP".
5. Data Security:
- Office Solver will provide a brief status of customers inquiries and support status messages that users can expect upon opting in.
- You can cancel the SMS service at any time. Simply text "STOP" to the short code. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
- If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to support email address or toll-free number.
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
The Accompanying Opt-In Form Mechanics
A compliant Privacy Policy alone is not enough; the system will also review the live form URL to ensure the consumer's consent is valid:
- Unchecked Checkbox: The SMS opt-in checkbox is unchecked by default. Pre-checking this box violates compliance laws.
- Completely Optional: Consent cannot be forced. Office Solver does not bundle SMS consent into our general terms of service or make it a mandatory condition to complete a purchase or use our service.
- Explicit Disclosures: The text immediately surrounding the form checkbox displays the four required disclosures: the specific message type, the expected message frequency, a "message and data rates may apply" disclaimer, and instructions on how to cancel (e.g., "Reply STOP to unsubscribe").
Clear 'No sharing' statement about SMS opt-ins (CRITICAL)
To pass carrier approval and A2P 10DLC compliance in HighLevel, your privacy policy or form disclaimer must explicitly state that mobile data and opt-in consent will not be shared with third parties or affiliates for marketing purposes.
- Required No-Sharing Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Best Practices for Forms & Policies:
- Place it visibly: Put the disclosure directly next to the SMS opt-in checkbox on your lead capture forms.
- Link your privacy policy: Ensure your website footer links to a full privacy policy containing the exact non-sharing text above.
- Keep consent separate: Do not bundle email consent with SMS consent; text message permission must be gathered independently.
Changes
- Office Solver may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Office Solver primary account holder account or by placing a prominent notice on our site.
Cookies and Other Tracking Technologies
- A cookie is a small text file stored on your device (computer, phone, tablet, etc.) that contains information about your browser and online activity. This information often consists of a string of numbers and letters that uniquely identifies your device. We may also use local storage to improve your experience with our Website, for example, by enabling features, remembering your preferences and speeding up our Website functionality
- Our Website may also employ a software technology called clear GIFs (a.k.a. web beacons) that helps us better manage content on our Website by providing insight into which content is most effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, that are used to track the online movements of Website users. We may also use local shared objects, pixels, or other similar tracking technologies, such as mobile advertising IDs and tags for similar purposes as described in this Policy.
Privacy Policy Review
- Data Controller vs. Processor: HighLevel operates as a data processor, while the agency/user acts as the data controller. You are legally responsible for ensuring your own GDPR and CCPA compliance.
- SMS and Mobile Consent: Privacy policies integrated with HighLevel forms must explicitly state: "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes."
- HIPAA Requirements: Standard HighLevel accounts are not HIPAA compliant by default. You must subscribe to the HIPAA compliance package and sign a Business Associate Agreement (BAA) if handling sensitive medical data.
- AI and Platform Updates: HighLevel's terms require specific transparency regarding how AI tools process and utilize data, as well as how analytics are used for platform updates and support.
Questions
- Any questions about this Privacy Policy should be sent to privacy@officesolver.com
Frequently Asked Questions
Find answers to common queries about features, security, and usage of our platform.